4.5 Apply Deposit Refund Method

Reference: Manage Deposit Charges Process Model - Page 2 for the associated business process diagram.

Group:

•	Bill Completion

•	Batch Billing

Actor/Role: CC&B

Description: When specifically defined, CC&B can apply existing credit on an Excess Credit SA to other SA's. If Bill being completed is Final Bill there is a need to refund Deposit on hand. In order to do so, billing attempts to distribute debit amount among existing outstanding debts. If this is not an option, or after setting off outstanding debts Deposit is still exists, then system initiates Check Refund process. This process and all the currently available options are described in details in 3.3.3.1 Refund Deposit process.

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Manual Process: (See detailed diagram in 3.3.3.1 Refund Deposit process) CSR or Authorized User evaluates Customer's debts and manually distributes Deposit amount to offset outstanding debts. If some Deposit amount still remains, a check is sent to the Customer, however, CSR or Authorized User can send whole Deposit amount to the Customer.

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Automated Process: System automatically attempts to set off outstanding debts with Deposit amount that needs to be refunded. However, after automated distribution takes place, system analyses amount left (if any) and can initiate refund Check process or write down small amount. This process also described in details in 3.3.3.1 Refund Deposit process.

Available Algorithms

•	CREDIT-XFER (CI_CR-XFER) - This Bill Segment completion algorithm type will transfer the balance of a credit SA to other SAs linked to the account.

Process Names

•	Billing - The Bill cycle Batch processing creates Bills for accounts with an “open” Bill cycle.

Entities to Configure

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SA Type

•	Deposit Class